TERMS OF SERVICE:

Payment & Processing

MoonPi accepts all major credit card companies. Orders will not be shipped until payment is received. Each order is processed one at a time and meticulously made by hand. Average processing takes around 2-3 weeks.  During peek seasons processing may take up to 4-8 weeks. Please contact us if you need something by a certain date, we do our best to make everyone happy. 

 Shipping *As of 1/17/17

WITHIN THE UNITED STATES: 

All parcels ship USPS.  Shipping is a flat rate charge of $7.15 per order. All parcels shipped will come with $50 insurance and a tracking number. If you would like expedited shipping or insurance please email for quotes. Once confirmed any additional charges will be based on current shipping rates/specifications and applied to your purchase. 

CANADA:

Orders shipping to Canada, there is a flat rate charge of $24.95 per order and a tracking number will be provided. We are not responsible for additional customs related charges that may or may not accrue. 

ALL OTHER COUNTRIES:

For orders shipping outside of the United States & Canada there is a flat rate charge of $30.95 and a tracking number will be provided. We are not responsible for additional customs related charges that may or may not accrue.

>>>Please know that MoonPi can not be held responsible for any loses or damages to your parcel in the mail system. Nor can we be responsible if you provide an incorrect shipping address. If a parcel is lost due to an incorrect address or a mail system mistake a replacement will not be sent.

Returns

Please contact me if you have any issues. MoonPi strives to make you happy.  If something breaks due to a manufacturing error I will gladly repair or replace the item, this does not include the chains, negligence or general wear and tear. This warrantee is only good for 60 days from shipping date, so make sure you contact us right away. Please use common sense with your MoonPi creations. Precious metals will tarnish over time. Water related activities are not encouraged (swimming, shower, dishes, etc.) with any jewelry on, this will only dull your piece(s) and it will tarnish quicker. All items are made by hand. Made to order items will vary no two stones/ pieces are exactly alike, this includes stone color and appearance. Please know that if dissatisfaction is due to size/ material/ measurements/ color or description of an item, I cannot do a refund or exchange. Please read all specifications of the item before purchasing. We are happy to answer any questions you may have so don't hesitate to email us at info@moonpi.net